Standard shipping within the continental US is free on any order above $50 (not including promotions).
Standard fulfillment & shipping takes 4~5 business days after the order is placed using Standard Shipping(USPS). Standard shipping is a flat rate of $5.85 for all orders (for orders under $50)
We also offer Expedited shipping (2-3 business days), and Priority shipping (1-2 business days) at additional costs.
We are also able to ship internationally. We currently ship via USPS Intl First Class Mail to: Australia, Austria, Belgium, Costa Rica, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Luxembourg, Malaysia, New Zealand, Norway, The Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vietnam, all via USPS International Economy. This service takes anywhere up to 15 business days and has a flat rate of $28. This service does not have tracking.
If you are currently residing in another region and would like to place an order with Whiterabbit Beauty, please email email@example.com.
- Please note that for all shipments, we are not responsible for lost or stolen packages.
- Whiterabbit Beauty is not responsible for duties and fees mandated by customs and can not ship out replacement packages.
- Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Whiterabbit Beauty assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.
- Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Whiterabbit Beauty allows 30 day returns for all product with the exception of those listed below.* Please email firstname.lastname@example.org and we will email you a label for free return shipping. Please note that the original shipping costs cannot be refunded.
- Please note that single-use products are eligible for return only if they are unused and in its original packaging. This includes sheet masks, rubber masks and bubble mesh masks.
- Any Starter Kits, Box Sets, or Mystery Boxes are final sale and ineligible for return.
- We do not accept returns or exchanges on international orders and shipments, including those packages that are shipped to Canada.